Returns & Exchanges
RETURNS & EXCHANGE
Customer satisfaction is important to us! If you are unhappy with the merchandise you received for any reason, simply return it to us and we will happily provide a credit note or refund under the following conditions:
- Merchandise must be received within 14 days of dispatch for Australian and New Zealand customers and 20 days for other countries.
- Merchandise must be in saleable condition with all tags attached and hygienic liner
- Merchandise must not be worn, damaged, altered or washed
- You must contact us before returning the item to receive an RA number
- At this stage we do not offer exchanges on any items. If you would like a different size or item, you will need to follow the returns process for a refund and repurchase the new item.
- Sorry - sale items cannot be returned or exchanged.
How do I make a return?
1. If you would like to return or a refund from us please email firstname.lastname@example.org within 24 hours of receiving your purchase. We will then provide you with an RA number and Returns form.
2. Fill out your returns form
3. Ensure the garment is in original condition with tags attached
4. Package up your item securely and send back to us
For returns within Australia-
10 days that the merchandise is deemed to have been delivered to you.
For International returns-
The item must be received by Pam Pam within 14 calendar days from the date that it was delivered to you.
Please use a traceable service because you will be liable for loss or damage not Pam Pam.
A store credit may be offered by Pam Pam in its sole discretion where an item has been returned for refund but reaches Pam Pam slightly outside the stipulated timeframe. A store credit will not be offered where any other condition of this Returns Policy is not met.
Do you cover the cost of returns?
Items are to be sent back to Pam Pam at the cost of the customer.
Have you received my return?
Please allow up to 3 working days upon us receiving your parcel to process your return. We recommend you send your item back using a traceable service so you know when we’ve received it. You can always contact us to double check.
Unfortunately Pam Pam cannot be held responsible for parcels without tracking that have not been received back.
When should I expect my refund to clear?
Please allow up to 3 business days from the date we receive the package to process your refund. From there, the funds can take between 24-72 hours to clear.
How long do credit notes last?
Credit notes will be valid up to 3 months from the issue date.
Can items I buy online be returned in store?
Sorry, unfortunately all online orders will need to be returned to the head office.
Merchandise that is damaged, or soiled in transit to Pam Pam will not qualify for exchange or credit note under this Returns Policy.Pam Pam strongly recommends you return your item by registered mail such as Express Post or a registered courier (such as Fedex, UPS, DHL or TNT), so your package can be tracked. Pam Pam will not take responsibility for any undelivered merchandise.
Please send tagged/unworn item along with your name, email and order number to the address below.
3 Transvaal Avenue
Double Bay 2028